Frequently Asked Questions
Last updated: September 18, 2026
Answers to common questions about ordering, shipping, returns, and our products. If you do not find what you are looking for, email us at support@usmadesupply.com.
Shipping
How long does shipping take?
Most orders are processed within 1 to 3 business days. Many of our products ship directly from the manufacturer or an authorized distributor, so handling time varies with the supplier, and larger, heavier, or made-to-order items can take longer. Transit time is on top of handling time and depends on the carrier and destination. If an item has a known longer lead time, that is noted on the product page or we tell you before we fulfill. You will receive a tracking number by email once your order ships.
Do you offer free shipping?
Within the contiguous US (the lower 48), many case-quantity and select items ship free. Most other orders ship at a flat rate based on size and weight, calculated at checkout. Oversized and freight items are priced by weight or quoted separately. For large or bulk orders, contact us for your best delivered rate. Full details are in our shipping policy.
Do you ship outside the United States?
We ship within the United States and do not offer international shipping. Flat-rate shipping covers the contiguous US (the lower 48). For Alaska, Hawaii, and other destinations outside it, contact us before ordering so we can check whether an item can ship to your location. Some products also carry shipping restrictions that can rule out PO boxes and APO/FPO addresses.
Do you offer local pickup?
Local pickup is not generally offered. In limited cases it may be arranged for select items in Huntington Beach, California. Contact us before ordering so we can check whether it is possible. Availability is limited and not guaranteed.
Returns
What is your return policy?
We have a 15-day return policy. You have 15 days after receiving your item to request a return. Items must be brand new and unused, in their original unopened manufacturer packaging, with proof of purchase. Restocking fees are set by the manufacturer and vary by product. Most returns carry one, and on special-order, non-stocked, made-to-order, and large-quantity items it can reach 50%. We confirm the exact fee in writing before you ship anything back. Return shipping is the customer's responsibility, and if your order shipped free the original outbound shipping is deducted from the refund. If the fault is ours or the item is defective, tell us and we will try to make it right, case by case. See our returns policy or email support@usmadesupply.com to start a return.
Are there items that cannot be returned?
Yes. Custom, special-order, made-to-order, and made-to-spec products; hazardous materials, regulated chemicals, flammable liquids, and compressed gases; items whose manufacturer packaging has been opened, damaged, or marked, unless the item itself is defective; date-coded products that have been opened or are within 90 days of expiration; final-sale, clearance, and closeout items marked non-returnable at purchase; gift cards; and items the manufacturer's own terms make non-returnable, which varies by brand. The full list is in our returns policy. If a non-returnable item arrives defective or wrong, contact us with your order number and photographs so we can review it. Do not ship anything back until we send written instructions, because some items cannot go back through an ordinary return channel and routing depends on the product and the carrier. Contact us before you order if you are not sure whether a specific item is returnable.
How long do refunds take?
We inspect the return when it arrives and let you know whether the refund was approved. Approved refunds go back to your original payment method, less any restocking fee and, if your order shipped free, the original outbound shipping. Your bank or credit card company can take a few more days to post it.
Products
Are all your products made in the USA?
We prioritize products made in the United States by American companies. We work with our suppliers to verify country of origin but we can make mistakes and are open to your feedback.
What types of products do you sell?
We carry American-made professional and industrial products across safety equipment, roofing, architectural hardware, tools, and more. Our catalog is always growing and we are particularly interested in unique products from smaller manufacturers.
What do the standards and section numbers on product pages mean?
They tell you which standard a product relates to, or where it is usually specified, so you can match it to your spec or inspection checklist. A reference is not a certification. Where a product carries a listing such as UL, the product page says so and links the document. Standard names and MasterFormat® section numbers belong to the organizations that publish them, and we are not affiliated with them.
Who are your customers?
Everyone from contractors and facility managers to government agencies and large enterprises. We carry products that are hard to find at big box stores.
Orders
How do I track my order?
You will receive a shipping confirmation email with a tracking number once your order ships. You can also contact support@usmadesupply.com with your order number for a status update.
Can I change or cancel my order after placing it?
If your order has not shipped yet, we can usually make changes or cancel it. Email support@usmadesupply.com as soon as possible with your order number. Once an order has shipped, it cannot be modified.
Do you offer bulk or trade pricing?
Yes. If you are ordering for a project or outfitting a team, contact us at support@usmadesupply.com for volume pricing on qualifying orders.
Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Shop Pay through our secure checkout.
Is my payment information secure?
Yes. All transactions are processed through Shopify Payments with industry-standard SSL encryption. We never store your credit card information on our servers.