Returns & Refunds
Last updated: August 28, 2026
We have a 15-day return policy. You have 15 days after receiving your item to request a return and refund. Restocking fees are set by the manufacturer and vary by product. Most returns carry one, and on special-order, non-stocked, made-to-order, and large-quantity items that fee can reach 50% of the purchase price. We confirm the exact fee in writing before you ship anything back.
To be eligible for a return, your item must be brand new and unused, in the same condition you received it, in its original, unopened, unmarked manufacturer packaging and suitable for resale. You will also need the receipt or proof of purchase.
To start a return, contact us at support@usmadesupply.com with your order number. If your return is accepted, we will provide instructions on how and where to send your package. The customer is responsible for arranging and paying for return shipping, including any original outbound shipping costs where applicable, unless the return is due to our error or a verified manufacturing defect. Items sent back without first requesting a return will not be accepted.
Many items ship directly from the manufacturer and have to go back to the manufacturer's warehouse rather than to us. We will give you the correct return address when we authorize the return. Oversized, heavy, and freight items go back by LTL freight, which the customer arranges and pays for, including any liftgate, residential, or appointment charges the carrier adds.
If your order shipped free, the shipping was built into the price rather than waived. On a returned order the original outbound shipping cost is deducted from the refund.
For any return question, contact us at support@usmadesupply.com.
Damages and Product Issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged in transit, or if you receive the wrong item, so we can evaluate the issue and make it right. Photographs of the packaging and the item as received help us process claims quickly with the carrier or manufacturer.
For coatings, sealants, paints, and similar finishes, always test on a small, inconspicuous area before full application. Final cured color, sheen, and texture may vary from color cards, samples, or photographs depending on substrate, ambient conditions, and application method.
Exceptions / Non-returnable Items
Certain items cannot be returned, including:
- Custom, special-order, made-to-order, or made-to-spec products
- Hazardous materials, regulated chemicals, flammable liquids, compressed gases, and items subject to dangerous-goods shipping restrictions
- Items whose original manufacturer packaging has been opened, damaged, or marked, except where the item itself is defective
- Products with date codes or expiration dates that have been opened or are within 90 days of expiration
- Final-sale, clearance, or closeout items expressly marked non-returnable at time of purchase
- Items the manufacturer's own terms make non-returnable, which varies by brand and by product
- Gift cards
Please contact us before placing your order if you have questions about whether a specific item is returnable.
Exchanges
If you are replacing an item with a different size, model, or configuration rather than simply sending it back, say so when you start the return. Manufacturers often reduce the restocking fee when a return is paired with a replacement order, and on some lines they cut it in half. We will quote the return and the exchange side by side so you can compare them before you decide.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.