Returns & Refunds

Last updated: September 15, 2026

We have a 15-day return policy. You have 15 days after receiving your item to request a return and refund. Restocking fees are set by the manufacturer and vary by product. Most returns carry one, and on special-order, non-stocked, made-to-order, and large-quantity items that fee can reach 50% of the purchase price. We confirm the exact fee in writing before you ship anything back.

To be eligible for a return, your item must be brand new and unused, in the same condition you received it, in its original, unopened, unmarked manufacturer packaging and suitable for resale. You will also need the receipt or proof of purchase.

To start a return, contact us at support@usmadesupply.com with your order number. If your return is accepted, we will provide instructions on how and where to send your package. The customer is responsible for arranging and paying for return shipping, including any original outbound shipping costs where applicable. If the fault is ours or the item is defective, tell us and we will try to make it right, case by case, once we have reviewed the evidence and the manufacturer's terms. Items sent back without first requesting a return will not be accepted.

Many items ship directly from the manufacturer and have to go back to the manufacturer's warehouse rather than to us. We will give you the correct return address when we authorize the return. Oversized, heavy, and freight items go back by LTL freight, which the customer arranges and pays for, including any liftgate, residential, or appointment charges the carrier adds.

If your order shipped free, the shipping was built into the price rather than waived, so on an ordinary approved return the original outbound cost is deducted from the refund. If the fault is ours or the item is defective, tell us before you ship anything and we will try to make it right, case by case. Some items cannot go back through an ordinary return channel, and we look at those one at a time. See the Shipping, Delivery & Pickups policy for how shipping costs are handled.

For any return question, contact us at support@usmadesupply.com.

Damages and Product Issues

Please inspect your order on arrival and contact us right away if the item is defective, damaged in transit, or if you receive the wrong item. Send your order number and photographs of the item and of the packaging as it arrived. We need evidence to review a claim, and photographs are the fastest form of it. Carriers and manufacturers ask for the same thing, so a claim without it can stall or be refused. We look at each case on that evidence and on the manufacturer's terms for that product, and nothing goes ahead until we confirm it in writing. Some items cannot go back through an ordinary return channel. A charged fire extinguisher, for example, is a regulated shipment, and how it can be routed depends on the model, the agent, the carrier, and the supplier, so wait for written instructions before sending anything.

For coatings, sealants, paints, and similar finishes, always test on a small, inconspicuous area before full application. Final cured color, sheen, and texture may vary from color cards, samples, or photographs depending on substrate, ambient conditions, and application method.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

Custom, special-order, made-to-order, or made-to-spec products
Hazardous materials, regulated chemicals, flammable liquids, compressed gases, and items subject to dangerous-goods shipping restrictions
Items whose original manufacturer packaging has been opened, damaged, or marked, except where the item itself is defective
Products with date codes or expiration dates that have been opened or are within 90 days of expiration
Final-sale, clearance, or closeout items expressly marked non-returnable at time of purchase
Items the manufacturer's own terms make non-returnable, which varies by brand and by product
Gift cards

Please contact us before placing your order if you have questions about whether a specific item is returnable.

Exchanges

If you are replacing an item with a different size, model, or configuration rather than simply sending it back, say so when you start the return. Manufacturers often reduce the restocking fee when a return is paired with a replacement order, and on some lines they cut it in half. We will quote the return and the exchange side by side so you can compare them before you decide.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.