Shipping, Delivery & Pickups

Last updated: September 15, 2026

Most orders ship at a flat rate based on size and weight, calculated at checkout, within the contiguous US (the lower 48). Alaska, Hawaii, US territories, and other non-contiguous destinations are quoted separately, so contact us before ordering and we will confirm whether the item can ship there and what the freight will be. Oversized and freight items are also priced by weight or quoted separately. Special arrangements can be made for large or heavy orders, and jobsite delivery may be available depending on order size and type. Contact us for details.

Most orders are processed within 1-3 business days. Many of the products we sell are shipped directly by the manufacturer or an authorized distributor, and handling times for those items can vary depending on the supplier's schedule and location. Larger, heavier, or made-to-order items may also take additional time. If an item has a known longer lead time, that information will be reflected on the product page or communicated to you before fulfillment.

Free shipping, where it applies, is set per product or per manufacturer program rather than by one site-wide rule. Which offer applies to an item is shown on its product page and confirmed at checkout.

Transit time is in addition to handling time and depends on the carrier and destination. We are not responsible for carrier delays or for shipping-related damage that occurs outside of our control. If something is wrong with your order, contact us and we will work with you to resolve it.

Free shipping is not available on returned items. You are normally responsible for return shipping. If your order shipped free, the original outbound cost is deducted from the refund, because that cost was built into the price rather than waived. If the fault is ours or the item is defective, tell us and we will try to make it right, case by case, once we have reviewed the evidence.

If you believe an order is wrong or an item is defective, contact us with your order number and photographs of the item and its packaging so we can review it. We look at each case on the evidence and on the manufacturer's terms for that product, and we will tell you what is possible before anything ships. Some products cannot travel back through an ordinary return channel. A charged fire extinguisher, for example, is a regulated shipment, and how it can be routed depends on the model, the agent, the carrier, and the supplier. Return terms are otherwise set by the manufacturer and vary by brand and by product, so we confirm in writing what applies to your order before you ship anything back. The Returns & Refunds policy governs returns and carries the full terms.

Local pickup is not generally offered. In limited cases it may be arranged for select items in Huntington Beach, California. If you would like to request it, contact us before ordering so we can check whether it's possible. Availability is limited and not guaranteed.

Restricted and Regulated Items

Some products we sell are subject to federal, state, or carrier shipping restrictions. Depending on the item, these restrictions may limit the available shipping methods (for example, ground-only shipment), require additional handling or packaging, require an adult signature on delivery, or prohibit shipment to certain destinations including post office boxes, APO/FPO addresses, or international addresses.

Many of the products we sell are shipped directly by the manufacturer or an authorized distributor. In those cases, shipping is performed by the manufacturer or distributor using their own carriers and is subject to their handling, labeling, and regulatory-compliance practices. We do not warehouse, repackage, or independently transport regulated, hazardous, or dangerous-goods shipments. Where a product is subject to a regulated-shipping restriction, surcharges or extended lead times may apply and will be reflected at checkout or communicated to you before fulfillment.

You are responsible for ensuring that the products you order are legal to receive at the destination address and for any duties, taxes, or fees imposed by the destination jurisdiction. If a shipment is refused, returned, or destroyed because of a delivery restriction or regulatory issue at the destination, you may be responsible for the resulting costs. Contact us at support@usmadesupply.com before ordering if you have questions about whether an item can ship to your location.